Frequently Asked Questions (FAQ)

Are your watches and jewelry real moissanite?

Yes. All Motion Ice pieces are made with genuine moissanite, known for its diamond-level shine, durability, and clarity.

How long does shipping take?

All orders include FREE SHIPPING.
Processing takes 1–2 business days, and delivery typically arrives in 5–7 business days.

Do you provide tracking?

Absolutely. Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

Is everything in stock or made to order?

All items listed on our site are ready to ship. No long waits, no overseas delays.

Do you offer returns or exchanges?

Yes. We accept returns within 7 days of delivery as long as the item is unused and in original packaging.
Please note: earrings and custom items are final sale.

What if my item arrives damaged?

If your order arrives damaged or defective, contact us within 48 hours of delivery with photos or video. We’ll take care of it.

Do moissanite watches pass diamond testers?

Yes. Moissanite passes most standard diamond testers and delivers serious fire and brilliance.

Are your watches waterproof?

Our watches are water-resistant, but we recommend avoiding swimming, showering, or full submersion to protect the stones and movement.

Do you offer discounts or promotions?

Yes.

• 25% off your first order

• 10% referral reward when someone you refer makes a purchase

Where do you ship from?

Orders ship from our fulfillment partners in the United States, allowing us to deliver fast.

How can I contact Motion Ice?

📧 Email: 
We respond within 24–48 hours.